At Prek Market, we aim to provide a seamless shopping experience. Please read our Order and Return Policy carefully to understand how we handle orders, shipping, returns, and refunds.

Ordering Process

1. Placing an Order: When you place an order on our platform, you agree to the terms and conditions outlined in this policy. You will receive an order confirmation email once your order has been successfully placed.
2. Payment: Payments for orders are processed securely through our platform. We currently accept the following payment methods:
   • Bank Transfer: You can transfer the payment directly to our bank account. Instructions for bank transfers will be provided during checkout.
   • Cash on Delivery (COD): You can choose to pay for your order in cash upon delivery. Please ensure you have the exact amount ready, as the delivery personnel may not have change.
3. Order Status: You can check the status of your order by logging into your account. We will also send you updates via email, including confirmation of shipment and tracking information.

Shipping and Delivery

1. Shipping Methods: Vendors on our platform offer various shipping options. The available shipping methods and estimated delivery times will be displayed at checkout.
2. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the products, and the shipping destination. Any applicable shipping fees will be displayed at checkout.
3. Delivery Time: Delivery times vary depending on the shipping method and destination. While we strive to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by shipping carriers or unforeseen circumstances.

Returns and Refunds

1. Return Policy: We understand that sometimes a product may not meet your expectations. Please review our return policy below:
   • Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Certain products, such as perishable goods, personalized items, and intimate or sanitary goods, are not eligible for return.
   • Return Window: You must request a return within 3 days of receiving your order. To initiate a return, please contact our customer support team at service.prekmarket@gmail.com with your order details and reason for the return.
2. Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or a refund. Vendors who send incorrect or different products from the specified listing will not be able to withdraw money for that transaction. The money will be returned to the customer, and the product sent to the customer may or may not be returned to the vendor, depending on the circumstances.
3. Return Shipping: You may be responsible for paying the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days. Shipping costs are non-refundable.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or customized products
• Perishable goods
• intimate or sanitary goods
• Product that have been used or damaged after delivery

ទំនាក់ទំនង

If you have any questions or concerns about your order or our return policy, please contact us at service.prekmarket@gmail.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience.